Where are you based?
We’re based in 2150 Monterey Rd, San Jose, CA 95112 ,USA

What Payment methods do you offer?
We accept credit cards and PayPal as a form of payment.

Will it be safe to use my credit/debit card details on your website?
We keep your personal information private and secure. Our secure servers protect your information using advanced encryption techniques and firewall technology. (Refer to our Privacy policy for further information)

What do you do with my email address?
We respect your privacy and store your information in order to process your order(s), to keep you updated on your purchases and to personalize your shopping experience.

How long will it take for me to receive my order?
Orders delivery time is 4-8 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email.

How do I find a book?
You can look up the title of the book or the name of the author in the search bar at the top of any page.

How do I place an order?
You can place your order by clicking on “add to cart” under every item you’d like to buy, then you can proceed to checkout by filling out the required information.

Do I need to make an account to place an order?
You can order with or without account.

What is the delivery process
The delivery process is both the Processing time and Shipment combined.

Where can I see all the items I’ve ordered?
You can find them in: My account – Boookoro

Can I combine more than one item in a single shipment?
Yes, you can if you purchase several items in a single order.

Can I cancel or change my whole order?
Yes if order is not shipped.

Can I ask for a refund?
We allow customers to request for a refund within a period of 30 days by sending us an email through the contact information on our site. Kindly note that only products ordered through our site, will be eligible for a refund. (Please refer to the “Refund policy” for more information.)

I entered the incorrect shipping address.
It is the responsibility of the customers to make sure that the shipping address entered is correct. Please contact us immediately if you believe you have provided an incorrect shipping address.

I received an incorrect item. What do I do?
We sincerely apologize for the inconvenience, please contact us to solve the problem as soon as possible.

What about Customs Fees?
We are not responsible for any customs and taxes applied to your order. All fees imposed are the responsibility of the purchaser (tariffs, taxes, etc). 

How can I contact you?
You can reach out to us through our phone: +17076061710 or through our Email: info@boookoro.com