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Return and Refund Policies

If, for any reason, you are not completely satisfied with a purchase we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

INTERPRETATION

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

DEFINITIONS

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Boookoro, 2150 Monterey Rd, San Jose, CA 95112, USA

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Boookoro, accessible from https://boookoro.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

These policies are applicable for USA

Returns Process:

To receive a refund you have to contact us by email at  info@boookoro.com and provide us the reason for return along with your order number.

Policy:

  • Our policy lasts 30 days. If 30 days have gone by since receiving your order, unfortunately we can’t offer you a refund or exchange.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
  • To complete your return, we require a receipt or proof of purchase.
  • There are certain situations where only partial refunds are granted: 
  • * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • * Any item that is returned more than 30 days after delivery

Refunds:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 days.
  • Late or missing refunds 
  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at info@boookoro.com

Sale items:

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges:

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  info@boookoro.com and we will send you a return label.

Restocking Fee:

We do not charge a restocking fee on returns.

Shipping:

  • To return your product, please email us at  info@boookoro.com and request a return label.
  • We cover return shipping costs only in the case of sending the wrong or defective product.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact us:

If you have any additional questions, please, contact us using the information provided on our Contact Us page.

BOOOKORO

Address: 2150 Monterey Rd, San Jose, CA 95112 ,USA
Phone: +17076061710
Email: info@boookoro.com

Business Contact Hours
Monday – Friday : 8am – 5pm
* Standard response time within 1-2 business days *